Shipping policy

At TarnHaugh, we are committed to delivering your orders of shorts, skirts, and tops with reliability and efficiency. Please review our logistics policy below for detailed information on shipping procedures, costs, and delivery expectations.

Shipping Method

We offer a single, standard shipping option for all orders placed through our online store. This method ensures your items are processed and dispatched in a timely manner, with delivery to your specified address.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and the destination. There are no free shipping promotions available. The exact shipping cost will be displayed at checkout before you complete your purchase. Please review the charges carefully as they are non-refundable once the order is shipped.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email with your order details once it has been dispatched.

Delivery Time

Delivery times vary depending on your location. Standard shipping generally takes between 5-10 business days for domestic addresses and 10-20 business days for international destinations. Please note that these are estimates and actual delivery may be affected by customs clearance or unforeseen delays.

Order Tracking

Once your order is shipped, we will provide a tracking number via email to the address you provided during checkout. You can use this tracking number to monitor the progress of your delivery through our carrier’s website. Please ensure your email address is correct to receive this information.

Shipping Address

It is your responsibility to provide an accurate and complete shipping address at the time of purchase. TarnHaugh is not liable for delays or non-delivery resulting from incorrect or incomplete addresses. If you need to update your address after placing an order, please contact us immediately at [email protected] with your order number and corrected details. We will make reasonable efforts to accommodate changes before dispatch.

Delivery Issues

If your order does not arrive within the estimated timeframe, please reach out to our support team at [email protected] with your order number. We will investigate the matter with the carrier and provide updates as soon as possible. For lost or damaged packages, we will work with you to resolve the issue in accordance with our carrier’s policies.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Returns Policy. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

Contact Us

If you have any questions about our logistics policy or need assistance with your order, please email us at [email protected]. We are here to help.