Refund policy
At TarnHaugh, we are committed to ensuring your satisfaction with every purchase of our Shorts, Skirts, and Tops. If for any reason you are not completely satisfied, we offer a straightforward refund process in compliance with applicable consumer protection laws.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Items damaged due to improper use or care
- Personalized or custom-made products
How to Request a Refund
To initiate a refund, please contact our customer support team via email at [email protected]. Include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a return authorization and instructions for shipping the items back to us.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Refund Processing
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Exchanges
We do not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order separately.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including any return shipping costs.
Contact Us
For any questions regarding this refund policy, please email us at [email protected]. Our team is available to assist you during regular business hours.